System limitations

Owned by Ushank
May 18, 2023
1 min read

The following list represents the most critical limitations in the eFax Guru System.

Other limitations may apply but will usually not impact users; however, please note that this list may change over time.

Outbound Service

  • A maximum number of pages per fax: 100 (more may be accommodated upon request).

  • Maximum number of emails to fax recipients (full addresses in ‘To:’ and ‘Cc:’ lines.) per submission: 500 addresses.

  • A maximum number of recipients in a single submission (faxing via lists or submission via web service): 20,000 recipients.

  • Maximum total file size of fax attachments: 20 MB.

  • Maximum total file size of fax attachments, where the email is electronically signed: 10 MB.

  • Fax images are stored and visible for: 14 days.

  • Unable to support password-protected files.

  • Unable to support read-only files (which bring up a pop-up when opened).

  • Macros are disabled. Do not use macros, as they may affect document output.

  • Supported attachment file types: See Supported file types for a complete list of supported file types.

  • The maximum number of file attachments in Send Fax: 5 attachments.

  • The maximum frequency of polling for fax status: Up to 6 requests per minute.

Inbound Service

  • An account manager may define up to 10 additional shared properties.

  • A maximum number of forwarding addresses: 25 addresses.

  • The maximum allowed time between page breaks: 600 seconds.

  • The user may download fax image/s in the following formats: PDF, TIF.

  • Users can store received messages and view them for 12 months. An extended storage period is available,

  • The maximum frequency of polling for fax status: Up to 6 requests per minute.