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This can be done by writing some custom logic to populate the Grand Parent details on the SMS Message record. It will be displayed in the chat component as shown below. The user will be able to navigate to the Grand Parent record by clicking this link.
In the below example, the SMS component is on the Contact record and Cloud Maven Test is the Account record.
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Ability to
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clear chat from the component
This feature gives the user the ability to delete chat from the SMS component. In case, there are multiple phone numbers, it will only delete the chat of the selected number.
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Please note that it will be a soft delete and the messages can be restored on the component with a small update.
Ability to preview MMS files.
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